[Reader’s Review] Mövenpick Heritage Hotel Sentosa

Family stay sg -movenpick hotel

[Familystaysg Readers Review | Contributed by Emmeline Lee, mother of 1 year old boy ]

Mövenpick Heritage Hotel Sentosa

We arrived early at the hotel hoping for early check in as requested when we did the online booking. However as it was the holiday period, no rooms were ready when we arrived. Hence we had to wait till 3pm which is the normal check in time. We spent the next hour exploring the hotel and feeding baby his milk.

When we return at 3pm we were disappointed that the room is still not ready. To pacify us the hotel gave us 3 free ice cream vouchers. We ordered chocolate, vanilla and strawberry and sat down at one of the sofas at the hotel to pass time. The ice creams were tad too sweet for my liking. The wait was also quite uncomfortable as the aircon doesnt seem to be on so it was a bit warm.

 

Family stay sg - Movenpick hotel review by Emma
Movenpick hotel Deluxe twin bed

Thank goodness the room was ready when we return at 4pm. The room was a bit small but was clean and comfortable. We requested for a babycot in the room which comes foc. After baby woke up from his nap we proceeded to the pool. Its nothing fancy and rather small pool. Luckily it was not very crowded so we had fun.

Family stay sg - Movenpick hotel review
Movenpick hotel bathroom
The service was quite good despite the delay for the room. The staffs are attentive and will help us with our pram when we had to go down any steps. The hotel also provided free ice cream and late check out for the delay of the rooms. The hotel is jus 5 mins walk to uss and the eateries so its quite convenient. Overall we enjoyed our stay.
Family stay sg - movenpick hotel review
Movenpick hotel | Swimming pool
 Prices from $288++ (Non flexible rate) 
 23 Beach View | 098679  Sentosa | Singapore |

Disclaimer: Reviews or comments are not by Familystaycationsg, all testimonial are purely subject to Familystaysg reader’s contribution during their stay at their selected staycation hotel.

One thought on “[Reader’s Review] Mövenpick Heritage Hotel Sentosa

  1. Dear Emmeline,

    Thank you for taking the time to provide your feedback on Family Staycation SG regarding your recent visit to the Moevenpick Heritage Hotel Sentosa. We are glad to hear that you have enjoyed the positive elements of your stay such as the convenient location of our hotel.

    It is certainly never our intent to disappoint our guests or provide anything less than the best in personal service and facilities and I am truly sorry for the service lapse which you experienced. With this in mind, I would be most grateful if you could kindly reach out to me at [email protected] should you wish to discuss the matter further.

    Once again, my sincere apologies for failing to provide you with an impeccable visit. I hope that you will continue to consider us when your travel plans bring you back to Sentosa.

     

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